All contractual relations are concluded in accordance with Czech law.

Definitions

The Seller is a company POLPUR, spol.s r.o., based Kudrnáčova 1287, 51101 Turnov; ID: 15043568, registered in the Commercial Register of the Regional Court in Hradec Kralove, Section C, File No. 427. POLPUR, spol.s r.o. is a person who at the conclusion of the contract acts within their business or other activities. It is an enterpreneur who, directly or through other business supplies Buyer with products or services.

Customer is our online store Buyer. Current legislation distinguishes Buyer who is a Consumer and Buyer, not Consumer.

Buyer Consumer or a Consumer is every person who outside his business or outside the independent exercise of their profession enters into a contract with a contractor or otherwise acts.

The Buyer, not Consumer, is an entrepreneur. For an entrepreneur there is also considered every person who enters into a contract related to its own business, manufacturing or similar activities, or if a separate exercise of their profession, or a person acting for or on behalf of the entrepreneur.

The Consumer´s right of withdrawal from the contract

If the purchase contract is concluded by means of distance communication (the Internet), the Consumer has in accordance with § 1829 paragraph. 1 of the Civil Code, the right to withdraw from the contract without giving any reason within 14 days of receipt of goods (if the contract of sale is several kinds of goods or supply of several parts, this period runs from the date of receipt of the last supplies). Withdrawal from the contract must be sent to Seller within the period laid out in the previous sentence.

In the case that a Consumer wants according the preceding paragraph withdraw from the contract within 14 days, he contacts the Seller and preferably in writing he states, that it was withdrawing from the contract, ideally stating the order number, purchase date and account number for a refund. Note: The money can be returned also in cash at the company headquarters or at any of the establishments.

In the case that the Purchaser withdraws from the contract according to previous paragraphs, the Seller will return money received from the Purchaser (except an amount representing additional costs for delivery of goods caused by the Buyer´s chosen method of delivery of the goods, which is different than the least expensive type of standard delivery of goods offered by the Seller) to 14 days from the withdrawal from the purchase contract by the Buyer, in the same way as the Seller accepted it from the Buyer unless the Buyer specifies otherwise. The Seller is also entitled to return money at the time of returning the goods or otherwise, if the Buyer agrees and it does not create additional costs to him. If the Buyer withdraws from the contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns goods to him or prove that the goods have been sent to the Seller.

The provisions of the withdrawal within 14 days can not be seen as an opportunity to borrow free goods. Consumers in the case of using the right of withdrawal within 14 days of receipt of benefits, must give back to the Seller within 14 days of the withdrawal everything gained under a contract . If it is not quite possible (eg. In the meantime the goods are destroyed or consumed), the Consumer must provide monetary compensation in return, what can no longer be given back. If returned goods is only partially damaged, the Seller may apply to the Consumer the right to compensation and set it against his claim for refund of the purchase price. The Seller is in this case required to prove the damage incurred. The Seller in this case returns to the Consumer only the purchase price lowered this way.

While refunding the purchase price to the Buyer, the Seller may offset his direct cost of returning the goods.

The Consumer does not have the right of withdrawal in accordance with § 1837 of the Civil Code particularly in respect of contracts regarding:
• the provision of services if they were provided with his prior explicit consent before a deadline for withdrawal and Seller told consumers before entering into a contract that in such a case he has not the right to withdraw from the contract,
• the supply of goods or services whose price depends on fluctuations of financial market beyond the control of the entrepreneur and which may occur during the period for withdrawal,
• the supply of goods, which has been modified as desired by the Consumer or to his person,
• the supply of goods subject to rapid deterioration, as well as goods which after delivery irrevocably mixed with other goods,
• repair or maintenance carried out at a place determined by the Consumer's request; However, this does not apply in the case of a subsequent provision other than the requested repairs or delivery of other than the requested spare parts,
• the supply of sealed goods which the Consumer unsealed and it is not possible to return due to hygienic reasons,
• concluded at a public auction in accordance with the law governing public auctions.

The Seller reserves right to cancel orders for goods bearing the term "currently unavailable" if the item is no longer available or cannot be replaced with another model or if the price has changed significantly and the Customer does not accept this prior to the formation of the purchase agreement. The Seller informes Customer about this situation. If a part or the entire order has been paid, the Customer will be refunded to his account.

Protection of personal data

Customer information is stored in compliance with the applicable laws of the Czech Republic, especially the Law on Personal Data Protection no. 101/2000 Coll. in subsequent amendments and regulations. The Buyer accepts the collection and processing of personal data in the database of the Seller after successful completion of the contract, until a written statement disagreeing with the processing.

The Buyer has the right to access their personal data, the right to correct them, including other legal rights to such data. Based on the Customer's written request, personal data may be removed from the database. Personal data of customers are fully protected against abuse. Personal Customer data supplier doesnot pass to others. Exceptions are the carriers, whom the customers' personal data are passed to the minimum extent which is necessary for the delivery of goods.

Every contract, after being finalized, is archived in electronic form and is accessible only to the Seller.

Rights of defective performance

The rights and obligations of the parties regarding the rights of defective performance shall be governed by the relevant legislation (including the provisions of § 1914 to 1925, § 2099-2117 and 2161-2174 § Act no. 89/2012 Coll., Civil Code).

The Seller is responsible to the Consumer that the item on receipt has no defects. In particular, the Seller is liable to the Consumer, that at the time when the Consumer takes the item over:
• the thing has qualities that the parties have agreed, and in case of the absence of such agreement, it has those properties which the Seller or manufacturer has described or which buyers expect with regard to the nature of the goods and based on advertising,
• the thing fits for the purpose Seller states for its use or to which this kind of thing is normally used,
• the thing corresponds to the quality or design of agreed sample or template, if it was quality or design determined in accordance with the agreed sample or model,
• it is in corresponding quantity or weight and
• thing meets the requirements of the legislation.

If the thing does not have the above mentioned features, the Consumer may require the supply of a new thing without defects, unless it is due to the nature of the defect unreasonable, but if the defect affects only parts of things, the Consumer can request a replacement of parts; if this is not possible, he/she may withdraw from the contract. If, however, this is due to the nature of the defect disproportionate, especially if you can remedy the defect without undue delay, the Consumer is entitled to a free remedy. The Consumer has right to obtain new things or exchanged components also in the case of removable defects if the thing can not be properly used for recurring defect or for a larger number of defects. In this case, the Consumer has also the right to rescind the contract.

If the Consumer does not withdraw the contract or does not apply the right for delivering new things without defects, to replace its parts or repair things, he/she may request a reasonable discount. The Consumer has the right to an adequate discount even if the Seller can not deliver a new thing without defects, replace the part or repair the thing, as well as in the case that the Seller fails to remedy it within a reasonable time, or that the remedy would cause to Consumer considerable difficulties.

The Buyer cannot claim the right from defective performance if he/she knew that the thing had a defect, or if the Buyer himself/herself caused the defect.

Other

Seller's liability for defects does not cover wear and tear caused by normal use, at things sold for a lower price on the defect for which the lower price was negotiated, for used stuff on defect corresponding with use or wear, that thing has had when took overby the Buyer, or if it is clear from the nature of things.

At the request of the Consumer, the Seller shall provide the Consumer with written confirmation of the obligations of defective performance of the law (warranty). If permitted by the nature of things, instead of warranty certificate it is sufficient to give to the Buyer a proof of purchase containing the information (invoice), which must include information as warranty. The warranty certificate must contain the name and surname, name or trade name of the Seller, identification number, registered office, if a legal person, or residence, if a natural person. If given more than the statutory warranty, the Seller shall determine the terms and scope of the warranty extension on the warranty card.

The Consumer is entitled to withdraw from the contract in all cases provided by law. The withdrawal is effective against the Seller from the moment he delivered a statement on contract termination, if all the necessary legal conditions are fulfilled. In case of withdrawal the contract is canceled from the beginning, and the parties are obliged to return everything which has been on that basis provided. In case of cancellation due to the exercise of rights arising from liability for defects, the Buyer returns to the Seller only the objectively possible extent of what Seller gave him.